Gippsland Water has a number of payment options available for customers to pay their account.
If you hold a Health Care Card, DVA or Pension Card you may be entitled to a State Government concession on your resedential account, please refer to our rebates and concessions information to ensure you are receiving the full amount of rebate you are entitled to.
Pay your account online with Gippsland Water
Gippsland Water's online account service is a free option available to all Gippsland Water customers. A secure evironment is provided for customers to safely make payment via Master Card or Visa whether you wish to make part payments or payment in full.
A simple registration process provides you with account login details and a password which is sent to your nominated email address. Using this login you are able to view account details, outstanding balances and confirm any payments recieved up to the previous business day.
CLICK HERE TO REGISTER
Centrepay
Centrepay is a free direct bill paying service offered to customers receiving Centrelink payments. Through Centrepay you can choose to have regular money deducted from your Centrelink payment.
Instead of having a larger water bill every four months, your bills are paid in manageable amounts from your Centrelink payment, making it easier for you to budget.
Centrepay does not charge you to transfer the money to your Gippsland Water payment and the service is voluntary so you can stop or vary the deduction at any time.
Just call Gippsland Water on 1800 050 500 to discuss your requirements. An application form can be downloaded or will be forwarded to you for completion. Please then forward your completed application to Gippsland Water.
DOWNLOAD A CENTREPAY APPLICATION FORM
Direct Debit
Gippsland Water understands your need to choose a payment option that suits your lifestyle and financial needs. Direct Debit offers you a convenient way of paying your water account.
The following options of paying your water account by direct debit are available:
Payment when account is due
Payment when the account is due enables you to direct debit the total of your bill on the due date. This means that every four months when you receive your Gippsland Water account, the total sum is deducted on the due date from your nominated banking account held at any bank, credit union or financial institution.
Payments by instalments
Payments by instalments enable you to pay small amounts more frequently. This means regular periodic payments are automatically deducted from your nominated banking account at any bank, credit union or financial institution. You may select whether you would like your payments to be deducted weekly, fortnightly, 4 weekly or monthly.
Both direct debit payment alternatives offer you the option of contacting Gippsland Water three business days in advance to defer the payment if the funds in your nominated account are low. Please contact Gippsland Water's Customer Service Centre should you wish to discuss this matter further.
To apply for Direct Debit please download and complete all details on the application form and send it to Gippsland Water at the address listed below. By completing this form, you authorise Gippsland Water to automatically deduct the agreed funds from your bank, credit union or financial institution according to the terms detailed in the service agreement.
If you select the option to pay by instalments, a Gippsland Water Customer Service Representative will contact you upon receipt of your application to arrange your individual direct debit payment.
Direct Debit Officer
Gippsland Water
PO Box 348
Traralgon VIC 3844
Customers who would like more information on direct debit payments may contact Gippsland Water on freecall 1800 050 500 or email us.
DOWNLOAD A DIRECT DEBIT APPLICATION FORM
Easyway payment card
Call Gippsland Water on 1800 050 500 to arrange to have an Easyway payment card to be sent for prepayment of a formal arrangement of regular payments that suit your situation. An EasyWay payment plan is a revised payment program where an agreed amount is paid by regular instalments at the post office, via internet, Bpay or over the phone.
24 hour credit card payment
You can pay your Gippsland Water account now with our 24-hour online credit card payment option. Please call 13 18 16 with your Gippsland Water Billpay Code of 0368 and billpay account reference number along with your credit card details handy.
BPAY
BPay is a simple national telephone or online account payment system that makes it easy for you to pay your Gippsland Water accounts. Using BPay will save you time and effort. To use the BPay system you must first call your bank and arrange to bank by phone or internet through their services.
Gippsland Water's biller code number - 3475 . Please quote this number when paying your account via BPay.
Mail
Please forward your cheque or money order made payable to Gippsland Water for payment of your account to:
Accounts Receivable
PO Box GW
Traralgon, 3844
In person at Australia Post or Gippsland Water’s Traralgon office
Cash, cheque or EFT payments for your account can be received at either Gippsland Water's Traralgon Office located at Hazelwood Road, Traralgon or at any *Australia Post outlet.
*Please note that Australia Post will only receive Cheque or Savings EFT transactions NOT Credit Card transactions. |