Our fees and charges were determined following a review process conducted by the Essential Services Commission (ESC).
We offer flexible payment options and have a hardship program for customers having difficulty paying their account.
We send out accounts every four months. If a water or sewer main passes through or in front of your property, and can provide a service to it, it will be called ‘serviced’. Different service charges apply based on whether the property is connected or unconnected to the mains.
Standard charges include:
- Water service availability –a contribution toward the cost of providing water to the property and is charged according to the size of the pipe.
- Wastewater availability – a contribution toward the cost of removing sewerage from your property, treating it and disposing of it.
- Water usage – this amount varies, as it is based on the amount of water passing through the meter, and is charged per 1000 litres.
- Notional water charge – where there is no meter a flat charge equivalent to using 209,000 litres a year is charged.
Depending on what services are available to your property, you may also be charged:
- Fire service charges
- Wastewater volumetric charges
- Trade waste charges