You must get permission from us before:
- connecting to our water and sewer mains
- conducting any sewer works on your property
We recommend you get a quote from us before sending in your service connection application. You can call us to find out if standard connection fees will apply to your property.
Connections to commercial and industrial properties and developments such as units or apartments must be quoted. Detailed site plans also need to be submitted. Connection applications for these types of developments won’t be processed until the quote and connection conditions are accepted by us.
You can make water and wastewater connection applications on the same form.
Water tappings, meter installations and pre-tapped (dry-tapped) connections must be carried out by our contractor/service provider.
Wastewater connections or alterations are subject to a fee. This fee is so we can issue your plumber with a Plumbing Industry Commission (PIC) consent number. All connection or alteration works need to be done by a licensed plumber, and you need to include their details on your application.