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Higher than expected bills

If your bill is higher than expected, there could be a few reasons why. Here are some suggestions to help you work out the cause of a high bill.


Why is my bill higher than expected?

1. Check your water meter readings

If we couldn't access your water meter we may have estimated your reading based on how much water you've used in the past. This might be more or less than you actually used.

If we can’t access your meter, we’ll leave a card in your letterbox asking you to read your water meter and tell us the results. You can also do this if your meter has been read but you think we got it wrong.

2. Have you been using more water than usual?

It could be anything from watering plants during a spell of hot weather, to having more people than usual in your home and using the toilets, sinks and showers more often.

Here are some simple ways to use less water, which may also help you save on your bill.

3. Do a quick check for leaks

Fixing just one leaky tap could save bucket loads. As much as 20,000 litres a year in fact.

Here are some handy tips on how to check for leaks.

About Us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Free drinking water initiative

Did you know that you can access free tap water at refill locations across the Latrobe Valley?

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Contact Us

55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

Fax: (03) 5174 0103

Interpreter service: 1313 450


TTY: 1800 555 677

Email: contactus@gippswater.com.au