Gippsland Water
Gippsland Water logo

About Us

Who we are

Find out how and where we operate.

Our vision

We take pride in partnering with the community in providing quality water and waste services so we can enjoy a healthy and sustainable Gippsland for generations to come.

Our values

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'Go home safe'
The safety and wellbeing of our employees
and community is our priority. Always.


'Customer first'
Customers are at the heart of
everything we do.


'Clever solutions'
We challenge our thinking, learn and
embrace change.





'Make it happen'
We each take ownership and deliver
on what we say.


'Working together'
We work in partnership with our
colleagues, customers, and stakeholders.


'Treat others as we wish to be treated'
We are transparent, honest, inclusive,
and treat people fairly.

More about us

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Our service area

Gippsland Water delivers reliable, high-quality water, wastewater and waste recovery services to ensure social, environmental…
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Corporate Documents

Gippsland Water makes several corporate documents publicly available such as Annual Reports, ESC decisions and Strategic Plans.…
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Gippsland Water operates under a Board of Directors that are appointed by our shareholder, the Victorian State Government.
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Customer Charter

Our Customer Charter sets out service levels we need to meet in the supply of water, wastewater and trade waste services to our…
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Keep up to date with all the news around Gippsland Water, our community, public notices, initiatives and environmental studies.
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About Us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Free drinking water initiative

Did you know that you can access free tap water at refill locations across the Latrobe Valley?

Find out more

Contact Us

55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

Fax: (03) 5174 0103

Interpreter service: 1313 450

TTY: 1800 555 677