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Direct debit brings customer savings

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Direct debit brings customer savings

Gippsland Water is encouraging customers to sign up to direct debit as a way of managing their water bills while at the same time supporting the local retail sector.

“We’ve been encouraging customers to use direct debit for a while now as it’s convenient for them and also actually saves Gippsland Water money, which we can return to customers as well” said General Manager of Customer Service and Communication, Paul Clark

From July 1st, if customers signs up to Direct Debit they will go into the running to win a $250 shopping voucher which will be drawn each month. “We’ve formed a partnership with a number of the local Business Associations across the region and we’re very pleased to not only encourage customers to use Direct Debit but to support our local family owned stores as well” added Mr Clark.

Gippsland Water is working with the Traralgon Business Association, Moe Traders Association, Sale Business and Tourism Association and the Warragul Business Group.

President of the Traralgon Chamber of Commerce Darren Howe has welcomed the initiative and hopes that locals will support it. “We’re really pleased to join with Gippsland Water on this project. Traralgon shops are run by local people for local people, and it’s a great idea to remind people to do some shopping close to home. Anything which will get people visiting our stores, and shopping locally rather than in Melbourne or online is great. By shopping locally, customers are providing job security for their family and friends.”

Secretary of the Moe Traders Association Sue Broadbent has also welcomed Gippsland Water’s plan. “The Moe Traders are very pleased to be working with Gippsland Water. We are always trying to encourage people to Shop Local and support small business and this not only does exactly that, it also saves people money and time. Well done to you Gippsland Water!”

Paul Clark reassured customers that this investment by the water corporation would actually save customers money. “Other payment channels actually prove to be quite expensive for us. If we can encourage just a small number of customers onto Direct Debit it will have a long term saving for us and our customers.”

The Direct Debit incentive scheme is one of several initiatives Gippsland Water is following under the State Government’s Fairer Water Bills initiative which aims to put downward pressure on customer’s water bills.

Gippsland Water customers can make the switch on-line at and begin seeing the convenience of a Direct Debit scheme.

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Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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