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Solicitors on line tool proving a hit

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  Gippsland Water's Abbie & Jodie

Solicitors on line tool proving a hit

Since its launch last June, Gippsland Water’s Solicitor’s Updates Online portal has proved a hit with local solicitors, conveyancers and of course home owners.

“By automating the Information Statement Updates, solicitors and conveyancers can access up-to-date property financials in an easy and convenient manner. I know that sounds a little dry, but by improving efficiency in our systems it allows greater efficiency for solicitors and conveyancers across Gippsland,” said General Manager of Customer Service and Communications at Gippsland Water, Paul Clark.

More than 1300 Information Statements have been accessed via the system in just over 10 months of operation, accounting for 55% of all Information Statement updates provided by Gippsland Water’s Property Information Team.

Conveyancer Jodie Polik of JP Conveyancing Works, Moe said the new system had made a marked difference to her work day.

“Using the Online portal makes doing business a lot quicker and easier. Registering was a simple process and since then we’ve saved considerable time by not having to be on the phone but rather generating the statement we need online.”

The Solicitors Online function was originally trialled with just six local solicitors to ensure it met the demand of the profession. Since then that number has grown to over 30 solicitors and conveyancers.

Solicitors Update Online is part of Gippsland Water’s goal to finding new and interactive ways of serving its customers more efficiently and keeping downward pressure on customer’s water bills.

Solicitors and conveyancers who would like to receive updates on the launch date of the full service should register their practice online at

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Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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