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A little each week can help avoid ‘Bill Shock’ each quarter

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A little each week can help avoid ‘Bill Shock’ each quarter

Gippsland Water is reminding customers of the many easy ways to pay water and sewerage bills as they start to appear in peoples mail boxes.

While Christmas is a time to celebrate, it can also bring about an unexpected hit to the family finances when the bills come in.

“We understand that Christmas can add pressure to family finances, and we are encouraging customers having difficulties paying their account to call us in the first instance,” said Paul Clark, General Manager of Customer Service and Communications at Gippsland Water.

“We have an experienced team at our Customer Contact Centre in Traralgon who can help customers find a payment plan that works for them and lessen that post-Christmas stress of receiving a bill,” added Mr Clark.

More than 7,000 Gippsland Water customers are using Direct Debit as a way of paying their accounts.

“People paying by direct debit can make regular smaller payments to reduce the amount owing when the account goes out. It’s easy, convenient and manageable for customers.”

Customers can sign up for Direct Debit via the online registration page.

“For customers who receive a pension, the Centrepay system allows for regular payments towards water and sewerage bills to be made on the customers behalf by Centrelink. Once again it’s super easy to set up via our Contact Centre in Traralgon.”

“The bottom line is that we don’t want customers to stress about their bill payment. If a bill arrives which is going to put the family budget under enormous strain we’re encouraging customers to ring our Customer Contact Centre and talk to one of the team.”

“The bill isn’t going to go away, but we can definitely help customers manage that bill in a way that gets it paid, without breaking the bank,” concluded Mr Clark.

Customers can call Gippsland Water on 1800 050 500 to discuss any aspect of their water bill, including payment options.

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Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

Fax: (03) 5174 0103

Interpreter service: 1313 450

TTY: 1800 555 677