Customers asked to speak up
If you’ve ever wanted to have your say about Gippsland Water, now is your chance!
As part of its long term planning for services and infrastructure across the central Gippsland region, the water corporation will be holding a number of sessions to hear from customers about what they want and value.
“This project will build on the work done via our annual survey which has been really valuable in gauging what customers value,” said General Manager of Customer Service and Communications at Gippsland Water, Mr Paul Clark.
“What this work will do is get some deeper understanding about what customers expect from us in the future, what level of service they expect and what is it they might value about the work we do.”
Research company Insych, who carried out Gippsland Water’s two most recent telephone surveys, will be holding a series of sessions in shopping centres and neighbourhood houses, talking to customers and seeking their opinions.
“I hope that customers can spend some time with the Insynch team, should they come across them and share their experiences as this will help us with planning for the next five to 10 years,” added Mr Clark.
“Utility companies around the world are increasingly expected to have serious, in depth conversations with customers before deciding on a path of investment or service level. This is a serious endeavour for us which we hope will bring us some valuable information,” concluded Mr Clark.
Insynch will be at the Traralgon Stockland Shopping centre, Morwell Mid Valley Shopping Centre and the Gippsland Centre Sale in coming weeks.
Further information will be available on Gippsland Water’s Facebook page in coming days.
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