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Customers asked to speak up

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Customers asked to speak up

If you’ve ever wanted to have your say about Gippsland Water, now is your chance!

As part of its long term planning for services and infrastructure across the central Gippsland region, the water corporation will be holding a number of sessions to hear from customers about what they want and value.

“This project will build on the work done via our annual survey which has been really valuable in gauging what customers value,” said General Manager of Customer Service and Communications at Gippsland Water, Mr Paul Clark.

“What this work will do is get some deeper understanding about what customers expect from us in the future, what level of service they expect and what is it they might value about the work we do.”

Research company Insych, who carried out Gippsland Water’s two most recent telephone surveys, will be holding a series of sessions in shopping centres and neighbourhood houses, talking to customers and seeking their opinions.

“I hope that customers can spend some time with the Insynch team, should they come across them and share their experiences as this will help us with planning for the next five to 10 years,” added Mr Clark.

“Utility companies around the world are increasingly expected to have serious, in depth conversations with customers before deciding on a path of investment or service level. This is a serious endeavour for us which we hope will bring us some valuable information,” concluded Mr Clark.

Insynch will be at the Traralgon Stockland Shopping centre, Morwell Mid Valley Shopping Centre and the Gippsland Centre Sale in coming weeks.

Further information will be available on Gippsland Water’s Facebook page in coming days.



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Please contact the Communications and Engagement Manager on (03) 5177 4793 or 0448 905 833



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Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Gippsland Water Head Office, 55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500
Fax: (03) 5174 0103
Interpreter service: 131 450
TTY: 1800 555 677
Email: contactus@gippswater.com.au

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