Win for homeowners
New homeowners are turning the key on their new homes sooner and with less stress due to improvements by Gippsland Water.
“Our Property Information team process thousands of documents a year related to the sale of property across our service area,” said General Manager of Customer Service and Communications, Paul Clark.
“By improving our systems through automation, more than 80% of these applications are now completed in less than a day, often in less than 10 minutes!”
“This allows solicitors and conveyancers working for the homeowner to get the process done quickly and with confidence,” added Mr Clark.
Improvement in the process has seen several manual procedures automated and the process largely moving to a ‘paper-less’ one.
“This is one example of where we have been working internally to find savings that can help us put that downward pressure on bills.”
“We absolutely appreciate that there are many people in our community that might struggle at times to pay their bills. If we can cut costs internally that helps us keep our bills as low as possible for customers,” concluded Mr Clark.The automation within the Property Information team is one of a number of initiatives Gippsland Water has put in place in recent times. Others include the Solicitor’s Updates Online Tool as well as initiatives such as e-bills and a range of on-line forms allowing customers to self-serve, thus saving time and effort
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