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Water Corporations customer satisfaction surveys to commence

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Water Corporations customer satisfaction surveys to commence

The region’s water and sewer customers are being asked to spend a few moments giving their local water corporations some feedback.

Gippsland’s four water corporations - Westernport Water, South Gippsland Water, Gippsland Water and East Gippsland Water - are working together to survey customers to get feedback on overall satisfaction, current services as well as ideas on how best to plan for the future of the region.

“These sorts of surveys are really important for us both in terms of measuring where we are at now but also assessing how customers think we should move forward,” said spokesman for the survey project, Mr Paul Clark of Gippsland Water.

“By working together, we not only save money but we are also able to compare individual performance against each other which is another really useful outcome from working collaboratively.”

The telephone surveys will commence Friday September 23rd and continue for two weeks.

The survey company, Insync, will clearly identify themselves at the start of the call and will not engage in any sales pitch during the call.

“This is all about gathering information from customers and not selling any product or service. If customers receive calls from people offering to sell water filters or any other water device, that is not our survey,” added Mr Clark.

The calls will take around 10 minutes with the customer being asked around 20 questions about service, expectation and price.

“This is the third time that the local water corporations have worked together on this type of survey and is an example of how we are all working more closely together to find savings in our operating costs, which then allows us to continue to put downward pressure on customer bills,” concluded Mr Clark.

Results of the surveys will be shared via the media and on individual water corporation websites from December.

For all media enquiries, please contact Gerard Callinan, Gippsland Water’s Manager Communications and Engagement.

51 77 4793

0448 905 833

Gerard.callinan@gippswater.com.au


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Please contact the Communications and Engagement Manager on (03) 5177 4793 or 0448 905 833



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Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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