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Participate Gippsland: Our Plan, Our Future

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Participate Gippsland: Our Plan, Our Future

Over the coming months Gippsland Water will be actively engaging with customers to assist in the future of Gippsland Water and help inform the pricing submission for 2018 through to 2023.

“Every five years we develop a pricing submission that outlines where we will invest for the next five years, and it’s important that customers and communities play an active role.

Through feedback we gain a better understanding of what customers value, which in turn allows us to focus on delivering services that customers expect from Gippsland Water. .” said Mr Paul Clark, General Manager of Customer Service and Communications.

With the assistance of Redhanded Creative, Gippsland Water are running community focus groups and creating an online community forum, so customers can meet face to face, or connect with Gippsland Water online in their own time. During these sessions customers will be asked about the levels of service they expect from Gippsland Water.

“We will be exploring areas like discretionary spending that customers can influence, the experiences customers expect from us when they have reason to contact us, as well as how we can best prepare for the challenges of Climate Change.

Feedback will also work to inform us on how, when and where our customers would like to talk to us the type of information we can provide to make life easier” said Mr Clark.

As part of this process Gippsland Water will be updating their Facebook and Twitter pages throughout each stage of the development and encouraging feedback through these channels.

Gippsland Water supplies fresh, clean drinking water and manages wastewater for more than 67,000 customers across the Central Gippsland area, from Drouin to Stratford and from Mirboo North to Rawson and Loch Sport.


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Please contact the Communications and Engagement Manager on (03) 5177 4793 or 0448 905 833



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About Us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Gippsland Water Head Office, 55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500
Fax: (03) 5174 0103
Interpreter service: 131 450
TTY: 1800 555 677
Email: contactus@gippswater.com.au

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