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Gippsland Water listening to locals in latest five year plan

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  Gippsland Water staff member

Gippsland Water listening to locals in latest five year plan

The water corporation has based its plan for 2018 to 2023 on feedback from customers about their values and expectations.

Gippsland Water’s General Manager Customer Services and Communications, Paul Clark, said that the plan marked a new era of community engagement for the organisation.

“Over the past 18 months, we’ve been talking to our community about what is important to them. Above all else, our customers told us that they want us to provide them with pure, clean drinking water and reliable removal of their wastewater.

“Those conversations have guided our thinking about the projects and programs that will be priorities for Gippsland Water in the next five years and beyond,” he said.

The plan encompasses improvements to customer services, environmental protections, and several major projects for the region. A new sewer pump station for Sale, new water mains for Warragul and a new wastewater treatment plant for Drouin are all included, along with ongoing maintenance and renewal of the region’s water and sewer systems.

The five year plan also introduces the price that Gippsland Water intends to charge customers for water and wastewater services from 2018-2023.

“When it comes to setting prices, our customers told us to focus on maintaining the high standard of our services, and that’s what we’ve done,” Mr Clark said.

Excluding CPI, Gippsland Water is planning to increase the average annual household bill for water and wastewater by $8 per year for the next five years.

“We’ll submit our drat plan to the Essential Services Commission for approval in September, and we’ll keep our customers informed about the outcome,” Mr Clark said.

For more information about Gippsland Water’s five year plan, visit

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Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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