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Notice to customers

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Notice to customers

Residents of the Wellington Shire living near the Regional Outfall System (ROS) may notice some odour over the coming months as a result of trials being undertaken at the Gippsland Water Factory.

Rather than being treated at the Gippsland Water Factory, some industrial wastewater will be sent down the ROS to Dutson Downs and treated in the lagoon system before being returned to the environment.
Residents in the area may notice odour on occasion, however it is not expected to return to levels experienced prior to the Gippsland Water Factory.
The trials are only temporary and operations are expected to return to normal by late November.
Gippsland Water apologises for any inconvenience.
Residents seeking further information can call the Gippsland Water Customer Contact Centre on 1800 050 500.




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Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

Fax: (03) 5174 0103

Interpreter service: 1313 450


TTY: 1800 555 677

Email: contactus@gippswater.com.au