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Support for victims of family violence

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  Staff from Quantum Support Services and Gippsland Water attend an event to launch Gippsland Water's family violence policies.

Support for victims of family violence

Gippsland Water can now offer tailored financial assistance and other support options to customers affected by family violence.

The water corporation launched new family violence policies for customers and employees on the eve of White Ribbon Day.

General Manager Customer and Community Paul Clark said that Gippsland Water could provide a range of options for customers experiencing family violence including confidentiality, referral to support agencies and affordable payment arrangements.

“Following the Royal Commission into Family Violence it became clear that providers of essential services, such as water corporations, have an important role to play in this widespread community issue. While we’re not counsellors, we can support people to get the help they need.

“We want our customers to know that their privacy is protected, and that they won’t have to repeat their story each time they call. We’ve put this policy in place to help people who are vulnerable, regardless of their current financial situation.

“We know that we also need to support our employees, which is why we’re providing extensive training, along with leave if it’s needed.

“We’ll continue to work closely with local agencies to ensure that we’re providing appropriate support for our customers and staff members,” he said.

Guest speakers from Quantum Support Services attended the launch to discuss their experiences on the frontline of family violence as well as the services that are available for people in need of assistance.

Gippsland Water has made family violence awareness training available to all employees. Customer service staff will receive further training in how best to help customers who may be experiencing family violence.


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Gippsland Water supplies fresh clean drinking water to more than 68,000 customers, and wastewater services to more than 61,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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