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Assistance with post-Christmas bills

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Assistance with post-Christmas bills

Gippsland Water is reminding customers that there are options available to make paying their water bills easier.

Gippsland Water General Manager Customer and Community Paul Clark said customers who are having difficulty paying their bill should give them a call.

“We want to make it easier for people to stay on top of their finances, and we know that this time of year can be tough. Our local Customer Contact Centre can help arrange a payment plan that works for you.

“If you’re receiving a pension, we can set up regular payments through Centrepay that go towards your water bill.

“Another option is to set up a regular direct debit to help spread your bill payments out over time,” he said.

Gippsland Water staff can also refer customers to an independent service that provides free financial counselling for a confidential discussion about their finances, advice and access to support services.

“There’s a whole range of ways that we can assist so we really encourage customers to get in touch with our friendly team,” Mr Clark concluded.

Customers can contact Gippsland Water on 1800 050 500 or customercare@gippswater.com.au to discuss their water bill and payment options.


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Gippsland Water supplies fresh clean drinking water to more than 68,000 customers, and wastewater services to more than 61,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Gippsland Water Head Office, 55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500
Fax: (03) 5174 0103
Interpreter service: 131 450
TTY: 1800 555 677
Email: contactus@gippswater.com.au

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