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Customer satisfaction on the rise

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Customer satisfaction on the rise

Gippsland Water is an integral part of the community and its efforts to engage with customers are being recognised, according to the latest customer satisfaction survey results.

Gippsland Water General Manager Customer and Community Paul Clark said a concerted effort to work more closely with customers and the broader community was paying dividends.

"Over the past 12 months we’ve had a significant focus on helping customers struggling to pay bills and those experiencing family violence," he said.

"We’ve been working directly with customers on programs and projects that affect them. We’ve found that the best solutions really do come from working closely with the community.

"Our survey results revealed 83% of customers are satisfied with our services. That’s an increase of more than 5% from last year. We will also use the survey results to look at ways to further improve in the future.

"Our core business is water and wastewater and it was great to see that 96% of customers are satisfied with the reliability of their wastewater services and 87% are satisfied with the quality of their tap water.

"The survey also showed the consumption of bottled water has decreased throughout Gippsland, a result of the Be Smart, Choose Tap campaign," he said.

Gippsland Water is a major Gippsland employer with a team of 280 located throughout the region.

This is the fourth time Gippsland Water has undertaken the annual survey with neighbouring water corporations East Gippsland Water, South Gippsland Water and Westernport Water.

"This survey is a good example of state government-owned water corporations working together to save money and improve efficiencies," Mr Clark concluded.

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Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Gippsland Water Head Office, 55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500
Fax: (03) 5174 0103
Interpreter service: 131 450
TTY: 1800 555 677

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