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Water customers asked to give feedback

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Water customers asked to give feedback

Gippsland Water customers will be asked to give their feedback on their water and wastewater provider this month.

Gippsland Water has joined with five other Victorian water corporations for this annual customer satisfaction survey, which asks customers for feedback on overall satisfaction, services as well as ideas on planning for the future of the region.

Australian-based contractors Insync and TKW Research will phone a random sample of 400 residential customers from each of the water corporation areas.

Gippsland Water managing director Sarah Cumming said the survey takes around ten minutes to complete and is an important piece of work to help inform future priorities.

“We know time is valuable and we’ve worked with our contractors to keep survey times to a minimum. We want to gain the greatest insights in the shortest amount of time.”

Ms Cumming said the survey aimed to gain insights into how Gippslanders felt about not only the services the organisation provides, but its broader regional contribution.

“Our organisation performs an essential role in the local community, going well beyond our core business of water and wastewater services.

“It’s therefore important that we understand the changing needs and priorities of our customers and communities, so we can continue to make sure we’re delivering on expectations,” Ms Cumming said.

The phone survey will commence this week and continue for six weeks. Ms Cumming said TKW Research will clearly identify themselves and will not try to sell any product or service.


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Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Gippsland Water Head Office, 55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500
Fax: (03) 5174 0103
Interpreter service: 131 450
TTY: 1800 555 677
Email: contactus@gippswater.com.au

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