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Gippsland Water delivers modern and efficient customer experience

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Gippsland Water delivers modern and efficient customer experience

The water corporation recently begun sending SMS and email notifications to customers when their water meters are higher than usual and when their bills are almost due.

Managing director Sarah Cumming said the automated messages are just some of the ways the organisation is working to make things easier for customers.

“These recent advancements mean we can notify customers sooner, which is really important when there are potential leaks at their properties.

“The additional online services we’ll be rolling out in the coming months will also provide our customers with greater choice, access and flexibility to interact with us when it’s most convenient for them,” Ms Cumming said.

Ms Cumming offered some basic tips to customers who were unsure about whether SMS and email notifications received from Gippsland Water were legitimate.

“We will only send you notifications if you have provided us with your contact details. When we do, we won’t ask for your personal details and we’ll always provide a reference number you can refer to,” Ms Cumming said.

Customers can still contact Gippsland Water with general enquiries during business hours either by phone on 1800 050 500 or by dropping into their Traralgon service centre. For faults and emergencies, customers can call 1800 057 057 anytime.

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Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Gippsland Water Head Office, 55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500
Fax: (03) 5174 0103
Interpreter service: 131 450
TTY: 1800 555 677

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