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Staying safe, while providing essential water and wastewater services

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Staying safe, while providing essential water and wastewater services

Gippsland Water is reassuring customers it will continue to provide essential water and wastewater services and its priority was keeping employees and community safe.

Managing director Sarah Cumming said while community members may see Gippsland Water employees out and about, additional precautionary measures had been put in place.

“As an essential service provider, it’s important that we continue with our work.

“Customers may see our employees and contractors on the street carrying out repairs or upgrades to water and wastewater services.

“We may need to enter customers’ properties to access assets such as the manhole or water meter to complete inspections or repairs so that we can restore essential water and wastewater services.

“We assure you that we’re following all recommended hygiene and social distancing practices – and we ask our customers to do the same.”

Ms Cumming said employees across Gippsland Water were following all recommendations.

“We’re washing our hands regularly, disinfecting surfaces and maintaining a distance of at least 1.5 metres from others.

“We’re well prepared and we’ll continue to supply safe drinking water and wastewater services to homes and businesses.”


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Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Gippsland Water Head Office, 55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500
Fax: (03) 5174 0103
Interpreter service: 131 450
TTY: 1800 555 677
Email: contactus@gippswater.com.au

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