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Gippsland Water customers encouraged to have their say

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Gippsland Water customers encouraged to have their say

Gippsland Water customers will have a chance to rate their water and wastewater provider when it seeks their feedback this month.

Gippsland Water has joined with five other Victorian water corporations for an annual customer satisfaction survey seeking feedback on their satisfaction with its services, as well as ideas on planning for the future of the region.

Gippsland Water managing director Sarah Cumming said the 10-minute survey will help inform the organisation’s future priorities.

“We know our customer’s time is valuable and we’ve worked with our contractors to keep the survey short, while still capturing important insights.”

Ms Cumming said the survey was one way Gippsland Water ensured it was meeting customer’s expectations, both of service delivery, and of the broader role the organisation plays in the community.

“We play an essential role as a water and wastewater provider, but we’re also an employer of more than 250 people; a manager of environmental assets, farms and a compost facility; and a provider of sponsorship to support local community groups.

“This survey lets us know if we’re hitting the mark, and gives us ideas on how we can improve for the future.”

The phone survey will commence Wednesday 16 September and continue for six weeks.

Australian-based contractors Insync and TKW will phone a random sample of 400 residential customers from each participating water corporation’s service area.

Ms Cumming said TKW Research will clearly identify themselves and will not being selling any product or service.



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Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Gippsland Water Head Office, 55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500
Fax: (03) 5174 0103
Interpreter service: 131 450
TTY: 1800 555 677
Email: contactus@gippswater.com.au

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