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Your chance to help shape Gippsland Water’s future plans

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Your chance to help shape Gippsland Water’s future plans

Gippsland Water is inviting customers to get involved in the development of their next Urban Water Strategy and Price Submission.

The Urban Water Strategy identifies what Gippsland Water needs to do to ensure water availability in the region for the next 50 years.

The Price Submission will include the water corporation’s standards of service over a five-year period, as well as the cost of delivering those services and the prices they intend to charge customers. Both will be submitted in 2022.

Managing director Sarah Cumming said involving the community to understand customer priorities, interests and concerns is a crucial part of this work.

“We want to know what matters most to our customers so that we can reflect it in the actions we take and our plans for the future.

“We’ll be out and about over the coming weeks, asking people to share their ideas and experiences, so if you see us please take a minute to chat with us.

“We’ll also report back what we’ve heard from our community, and delve deeper into our customers’ values and expectations.”

Ms Cumming assured customers who aren’t approached for face-to-face feedback that there are many ways to get involved.

“Our customers will receive a form with their next bill that they can fill out and return to us; or they can participate online, or through our social media pages.”

For more information and opportunities to get involved, visit

To find out what to expect from the engagement process, visit

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Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

Fax: (03) 5174 0103

Interpreter service: 1313 450

TTY: 1800 555 677