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Gippsland Water seeks community members for customer insight

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Customers are invited to play a key role in helping Gippsland Water plan for the future.jpg

Gippsland Water seeks community members for customer insight

Gippsland Water is recruiting a customer reference group to help them plan for the future.

Managing director Sarah Cumming said the group would help to make sure customers remain central to Gippsland Water’s plans and actions.

“This is a great opportunity for community members to get involved in our work and to help us ensure that customer insight is part of our decision making,” Ms Cumming said.

Ms Cumming encouraged Gippsland Water customers to apply to become part of the reference group and gave assurance that the group would be made up of diverse members of the customer base.

“We want to make sure that each member of the group can contribute their diverse insight and experience.”

The Customer Reference Group will play a key role in assisting Gippsland Water to prepare for their 2022 Urban Water Strategy and 2023 Price Submission.

Members must be Gippsland Water customers and will be appointed on their ability to represent broad customer views.

The group will meet approximately four times a year with additional attendance at forums and site visits possible from time to time.

These are volunteer positions, however reasonable expenses will be covered.

For more information, or to apply to be on the Customer Reference Group, visit

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Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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