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Customers asked to rate Gippsland Water

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Customers asked to rate Gippsland Water

Gippsland Water is asking its customers to share their feedback this month as part of its annual customer satisfaction survey.

A sample of customers will receive a phone call and be asked to complete a 10-minute survey and share their thoughts on Gippsland Water’s services.

Gippsland Water managing director Sarah Cumming said the organisation had been speaking to its customers a lot recently, and the annual customer satisfaction survey was another chance for customers to have their say.

“We’ve been seeking customer input into two important plans we’re working on – our 2022 Urban Water Strategy and our 2023 Price Submission, which will set our direction for the next five years and beyond.

“This survey will add to those insights and further help us to make decisions about our services and infrastructure for the future.

“It also lets us know if we’re hitting the mark and if there are areas where we need to improve.”

This annual customer satisfaction survey has been organised with six other Victorian water corporations to save costs. It will commence Monday 27 September and continue for six weeks.

Australian-based contractors Insync and TKW will phone a random sample of 400 residential customers from each participating water corporation’s service area.

TKW Research will clearly identify themselves and will not being selling any product or service.

Customers can find other opportunities to have their say at


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Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

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Interpreter service: 1313 450

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