Gippsland Water
Gippsland Water logo

Toilet-friendly wipes made clear for consumers

Home / Media/Notices / Media releases / 2022 / 05 / Toilet-friendly wipes made clear for consumers /

Example of symbols.png

Toilet-friendly wipes made clear for consumers

Consumers will now find it easier to choose toilet-friendly flushable products thanks to new guidelines for manufacturers.

Gippsland Water has welcomed the approval of a new standard that will see only wipes that break down and do not cause blockages labelled as ‘flushable’.

“In the past, some wipes have been marketed as ‘flushable’ when they actually don’t break down in water and can cause blockages and damage to our pipes and wastewater treatment equipment,” Gippsland Water managing director Sarah Cumming explained.

“This has been a real problem for us and other water corporations, costing thousands of dollars in repairs every year.

“It’s been difficult for us to educate the community on what not to flush, when these wipes have been marketed as ‘flushable’.

“Now the standard has been introduced, manufacturers will need to make sure their products meet criteria in order to display the flushable symbol.”

Ms Cumming said manufacturers will have several months to adopt the new, voluntary standard, and consumers can start looking for the symbol soon.

As a member of the Water Services Association of Australia (WSAA), Gippsland Water has supported the peak industry body’s development of the standard for flushable products.

“It is exciting to see the release of this standard, which has been many years in the making,” WSAA executive director Adam Lovell said.

“One of the first of its kind internationally, it is the result of ground-breaking collaboration between manufacturers, water utilities, peak bodies and consumer groups.”


Share this page on your own social media pages:  

All media enquiries:

Please contact our Communications and Engagement team using our media enquiry form

Other news articles

About Us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

Read More

Free drinking water initiative

Did you know that you can access free tap water at refill locations across the Latrobe Valley?

Find out more

Contact Us

55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

Fax: (03) 5174 0103

Interpreter service: 1313 450

TTY: 1800 555 677