Gippsland Water
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Lets talk

We'd love to hear from you

Our customers are central to the way we operate. The views of our customers and our community help us make important decisions about our priorities and how we work.

We’re working on two important plans – our 2022 Urban Water Strategy and 2023 Price Submission – that will set our direction into the next five years and beyond. We’d love you to get involved.

We’ll list opportunities to get involved here. You can also share your ideas and let us know what you think through our feedback form, or subscribe to our newsletter to make sure you don’t miss out on other opportunities to have your say.

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Price Submission

We’ve been listening to our customers and community to inform our 2023-28 Price Submission.
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Urban Water Strategy

Our Urban Water Strategy identifies what we need to do to ensure urban and industrial water availability in our region for the…
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Customer Reference Group

Our Customer Reference Group helps to inform and enhance our decision-making and planning for the future.
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What we've learned

We regularly engage with our customers to get feedback and to help us make decisions. Find out what we've learned recently from our customers and how we're using that information.

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Moe and surrounding areas community donation

In February 2021, a precautionary boil water alert was put in place for the townships of Hernes Oak, Moe, Moe South, Newborough,…
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Community Reports

Each year we track our promises and other key measures and report our performance to the Essential Services Commissioner and the…
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Briagolong water outlook

Information on the current outlook for town water supply in Briagolong.
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Frequently asked questions

If you’d prefer not to participate online, you can call us on 1800 050 500 to provide any feedback.

Often we will share summaries of key insights and findings from consultation activities, but we will never share individual responses.

Feedback received from our community contributes to decision making and will be kept confidential.

We respect the privacy of your personal information and are committed to collecting and handling it responsibly and in accordance with the Privacy and Data Protection Act 2014.

Our surveys are gathered using an external independent organisation, SurveyMonkey. No other parties have access to or will be provided with your details. We will only have access to your contact details to inform you of up and coming consultations and other areas of interest, if you provide us with approval to do so.

For further information on how your information is used, please view our privacy policy.

About Us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Free drinking water initiative

Did you know that you can access free tap water at refill locations across the Latrobe Valley?

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Contact Us

55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

Fax: (03) 5174 0103

Interpreter service: 1313 450

TTY: 1800 555 677