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Boil water alert - Moe, Newborough, Yallourn North and surrounding towns

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Boil water alert for Moe, Newborough, Yallourn North and surrounding towns is now lifted

Lifted – 3.30pm, Friday 28 February 2020

The boil water alert that was issued on 15 February 2020 for Hernes Oak, Moe, Moe South, Newborough, Trafalgar East, Westbury, Yallourn, Yallourn Heights and Yallourn North has been lifted.

Customers in these towns can now use their tap water as normal. Your water is now safe to drink without boiling and meets the Australian Drinking Water Guidelines.

We’d like to sincerely thank our customers for their patience and understanding while we’ve been working to restore services back to normal.

We acknowledge the alert has caused some concern and frustration for some people in affected communities and we’re sorry for the inconvenience.

We’re strengthening the protections we have in place to prevent this kind of incident from happening again.

We recommend customers run their internal taps for a minimum of two minutes, to ensure all households have fully treated water coming through their taps.

For further information, please contact Gippsland Water on 1800 057 057 or visit https://www.gippswater.com.au/alerts.


Original media alert issued 6.00pm Saturday 15 February 2020

Gippsland Water has issued a precautionary boil water alert for Hernes Oak, Moe, Moe South, Newborough, Trafalgar East, Westbury, Yallourn, Yallourn Heights and Yallourn North on Saturday 15 February due to a storm-related event at the Moe water treatment plant.

The alert is in place to minimise any risk to public health. Gippsland Water cannot guarantee that reticulated water delivered to the affected towns fully meets Australian Drinking Water Quality Guidelines.

Gippsland Water, in consultation with the Department of Health and Human Services, recommends that, water should be brought to a rolling boil before being used for drinking, preparing beverages, washing and preparing food, preparing baby formula, brushing teeth or making ice until further notice.

To ensure water is safe for consumption:

  • Heat water until a continuous and rapid stream of air-bubbles is produced from the bottom of a pan or kettle (kettles with automatic shut-off switches are suitable);
  • Allow water to cool before use;
  • Store water in a clean, closed container for later use; and
  • Caution should be taken to prevent scalding from boiling water.

Customers may notice discolouration and potentially fine solids in their drinking water supply while the alert is in place. Gippsland Water is undertaking ongoing water quality testing and will provide further updates.

Unboiled water can be used for showering and bathing, flushing toilets, washing dishes and clothes and garden watering. Ensure water is not ingested whilst bathing. Where possible please minimise unessential water use.

If customers experience any gastro-like symptoms, please seek medical advice from your GP. Advise your GP about this notice.

Gippsland Water apologises for any inconvenience this may cause and is working to restore a normal water supply as soon as possible.

For further information, please contact Gippsland Water on 1800 057 057 or visit https://www.gippswater.com.au/alerts.

Further updates will be provided shortly.


About Us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Gippsland Water Head Office, 55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500
Fax: (03) 5174 0103
Interpreter service: 131 450
TTY: 1800 555 677
Email: contactus@gippswater.com.au

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