Gippsland Water
Gippsland Water logo

Moving in or out of a property

Moving home or buying a property?

When you move home, you may wonder how your water bill switches to your new address. This depends on whether you’re buying or renting.

Please contact us 48 hours before moving into and out of a rental property to ensure that your account has been arranged and your previous account finalised.

If you don’t notify us, you may be charged for water usage after you have left the property.


You don’t need to let us know if you are a purchasing a property provided you use a solicitor or conveyancer.

When a property is sold, your solicitor or conveyancer will provide us with the information needed to update our property ownership records and establish your new water and wastewater account.

If you are in doubt, please check with your solicitor or conveyancer for a purchase.

If you do need to let us know use these links to find the right information and forms for either a rental or purchased property:

Tenancy change (Rental)

Property transfer (Purchase)

If you just want to change your account details or payment options go to Manage Your Account Details.

About Us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

Read More

Free drinking water initiative

Did you know that you can access free tap water at refill locations across the Latrobe Valley?

Find out more

Contact Us

55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

Fax: (03) 5174 0103

Interpreter service: 1313 450

TTY: 1800 555 677