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My Water Agreement

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Please note: This page does not relate to the majority of Gippsland Water customers. If your account number does not provide any results, this means the below information does not impact on your property.

What is a Water Supply Agreement?

A Water Supply Agreement allows a water authority to supply water to customers that do not reside within its Water Supply District.

A Water Supply Agreement does not guarantee the customer permanent access to water supply.

While the majority of Water Supply Agreements should continue uninterrupted, extreme conditions, such as prolonged drought or failing infrastructure, may result in Gippsland Water temporarily or permanently ceasing the supply of water to properties supplied under a Water Supply Agreement. Gippsland Water will provide advance notice where possible.

The Agreement allows both the water corporation and the customer to cease the supply of water with six month’s notice.


To find your specific Water Supply Agreement, please enter your account number exactly as it appears on your bill (eg; 0015723181)

Am I on a Water by Agreement?

About Us

Gippsland Water supplies fresh clean drinking water and wastewater to more than 60,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 16 water treatment plants, over 1,500 kilometres of sewer mains and 14 wastewater treatment plants.

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Choose Tap

Choose Tap aims to promote the benefits of drinking tap water as part of a healthy lifestyle and as an alternative to bottled water.

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Contact Us

Gippsland Water Head Office, 55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500
Fax: (03) 5174 0103
Interpreter service: 131 450
TTY: 1800 555 677
Email: contactus@gippswater.com.au

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