Gippsland Water
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2020 Community Report

2020 Community Report

In 2017, we spoke with our customers about what they expect from us and what they’d like us to focus on over the next five years.

Based on input from our customers we set five promises for ourselves and we’re very pleased to report that we have achieved all five of our promises.

  • We promised our customers that we would do our job well. We guaranteed that water we provided always met the Safe Drinking Water Act standards and ensured that sewer spills caused by us would be contained within an hour.
  • We promised to be easy to deal with and resolve 88% of all customer enquiries at the first point of contact, so far we are exceeding that target at 96%.
  • We promised to be affordable and fair, whilst maintaining services to customers who are experiencing hardship. By focusing on the most vulnerable in our community we have seen an increase in customers entering into payment plans to help manage their bills.
  • We promised to prepare for future growth and protect the environment. We have delivered on this promise by reusing 100% of all bio solids delivered to our organics recycling business.
  • We promised to spend at least $30,000 per year on community benefit programs. We are continuing to fulfil this promise by providing funding to community groups for projects, across our service area.

Find out more about other achievements in our 2020 community report.

Here is a more detailed summary of our performance.


About Us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Contact Us

Gippsland Water Head Office, 55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500
Fax: (03) 5174 0103
Interpreter service: 131 450
TTY: 1800 555 677

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