Gippsland Water
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Community Reports

Community Reports

In 2017, we spoke with our customers about what they expect from us and what they’d like us to focus on over the next five years as part of our 2018 Price Submission.

Based on input from our customers we made five promises to the community:

  • We promised our customers that we would do our job well. We guaranteed that water we provided always met the Safe Drinking Water Act standards and ensured that sewer spills caused by us would be contained within an hour.
  • We promised to be easy to deal with and resolve 88% of all customer enquiries at the first point of contact.
  • We promised to be affordable and fair, whilst maintaining services to customers who are experiencing hardship.
  • We promised to prepare for future growth and protect the environment.
  • We promised to spend at least $30,000 per year on community benefit programs.

Each year we track these promises and other key measures and report our performance to the Essential Services Commission (ESC) and the community.

2021 performance

We'd also love to know what you think. If you can spare a few minutes, please share your thoughts below.

Your feedback will be anonymous, confidential and valued by our team.

Have your say on our community report

You can also watch our video to see how our top 10 major projects are tracking.

2020 performance

2019 performance

Updates from the Essential Services Commission

You can read updates from the ESC on our outcomes in their Outcomes Report and the delivery of our major capital projects as part of their Major Projects Supplement.

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About us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

Read more

Free drinking water initiative

Did you know that you can access free tap water at refill locations across the Latrobe Valley?

Find out more

Contact us

55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

Fax: (03) 5174 0103

Interpreter service: 1313 450


TTY: 1800 555 677

Email: contactus@gippswater.com.au