Gippsland Water
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Timeline for Urban Water Strategy and Price Submission engagement

February 2021: Awareness raising and early engagement

In this period we’ll start raising awareness about the processes we’re embarking on, as well as beginning to explain some of the challenges and issues we face.

February – May 2021: Customer insights and expectations

Here we’ll gather insight into what our customers value and expect from us. As well as collect ideas on how we tackle some of the challenges we face. We’ll run surveys, seek written and verbal feedback and run workshops and community presentations with our customers and stakeholders.

May – October 2021: Exploring the issues

In this stage, we’ll be communicating the outcomes of our water and wastewater system assessments. This will show where and when we may need to take action to ensure we continue to provide reliable water and wastewater services. We’ll be seeking your ideas on how we might tackle challenges. We’ll report back what we’ve heard and delve deeper into our customers’ values and expectations. We’ll collaborate with our customers to establish our service standards.

October 2021 – September 2022: Development, drafting and review

In this stage we’ll focus on bringing all of the input we’ve received throughout the engagement program together to inform the drafts of the Price Submission and Urban Water Strategy. We’ll seek feedback on these drafts and we’ll refine them to make sure all feedback has been considered in the final products.

The Urban Water strategy will be submitted to the Minister for Water in March 2022 and the Price Submission is expected to be submitted to the Essential Services Commission in September 2022.

October 2022 – 2027: Updates on progress

We’ll continue to keep our stakeholders updated about the implementation of our Urban Water Strategy and the progress of the Price Submission (including the Essential Services Commission’s determination and the progress of our commitments).

We’ll publish an Annual Water Outlook on our website every December that will provide a water supply outlook for the summer as well as an update on how we’re tracking with our Urban Water Strategy actions.

We’ll also keep our customers updated on how we are delivering our promises to the community, which we’ll make as part of our price submission.

About us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Free drinking water initiative

Did you know that you can access free tap water at refill locations across the Latrobe Valley?

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Contact us

55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

Fax: (03) 5174 0103

Interpreter service: 1313 450


TTY: 1800 555 677

Email: contactus@gippswater.com.au