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Natural emergencies

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Emergencies and your water supply

We work hard to deliver safe and reliable water supplies and sewerage systems for our customers, all year round. We aim to minimise disruption to our services, even in times of extreme heat, fire or flood.

However, despite all our preparation, we can't guarantee constant water pressure, uninterrupted water supplies or fully operational sewerage systems during an emergency.

There are simple things that you can do to be prepared if our systems go down during a heatwave, a fire or a flood.

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Be prepared for bushfire season. Make a survival plan, have other sources of water ready and know what to do in an emergency.
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Floods place pressure on infrastructure and cause damage to homes and businesses. Find out how we prepare and what you can do.
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We plan for heatwaves, but there are things you can do to help us and yourself on hot days.
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About us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Free drinking water initiative

Did you know that you can access free tap water at refill locations across the Latrobe Valley?

Find out more

Contact us

55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

Fax: (03) 5174 0103

Interpreter service: 1313 450

TTY: 1800 555 677