Gippsland Water
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Participate Gippsland

Our Plan, Our Future?

We want to hear from you about your
expectations of Gippsland Water.

Gippsland Water supplies fresh, clean drinking water and manages wastewater to more than 67,000 customers across the Central Gippsland area, from Drouin to Stratford, and from Mirboo North to Rawson and Loch Sport.

We pride ourselves on delivering services that meet the needs and expectations of our customers, communities and the environment.

Customer feedback is very important to us because feedback allows us to better understand what our customers expect from Gippsland Water and what we can do to improve the services we provide.

Every five years, we develop a price submission that outlines what and where we will invest for the next five years. We want to hear from you about your expectations of Gippsland Water, what we can do to improve the services we offer and where you would like to see us investing to improve the livability of our region.

Over the coming months we will be actively engaging with customers to help inform our price submission. The future of our water is such an important conversation, and there’s a place at the table we’ve reserved for you, our customers.

Specifically, we want to hear from you about:

  • The levels of service you expect from Gippsland Water
  • The areas of discretionary spending we should focus on
  • How, when and where you would like to contact us
  • What information we can provide to make your life easier
  • Your thoughts on preparing for climate change

So, how can you get involved?
If you are a homeowner, renter, business owner or community group representative in the Gippsland area – then we want to hear from you.

We are holding focus groups and creating an online community forum, so you can meet us face to face, or connect with us online in your own time. We will be updating our Facebook and Twitter pages throughout each stage of the development and encourage feedback through these channels.

You will be taking part in an important conversation for our community: the future of our water.

  • 15 November 2016

    Pase #1

    Communicate our engagement plan to customers.

  • 15 November – 15 December 2016

    Phase #2

    Host roundtable focus groups with our customers and community stakeholder groups.

  • 29 November – 15 December 2016

    Phase #3

    Hold an Online Community Survey.

  • 15th January 2016

    Phase #4

    Inform customers of engagement outcomes.

  • Ongoing

    Phase #5

    Use supported customer feedback to refine service improvements.

  • Ongoing

    Phase #6

    Carry out additional engagement activities with our customers.

About Us

Gippsland Water supplies fresh clean drinking water to more than 69,000 customers, and wastewater services to more than 62,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Choose Tap

Choose Tap aims to promote the benefits of drinking tap water as part of a healthy lifestyle and as an alternative to bottled water.

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Contact Us

Gippsland Water Head Office, 55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500
Fax: (03) 5174 0103
Interpreter service: 131 450
TTY: 1800 555 677

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