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Your water meter

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A water meter records the amount of water used by a property. It is usually located within 1-2 metres of the front property boundary, but may differ for units, rural or commercial properties.

The property owner is responsible for looking after all the pipes from the property side of the meter, while we look after everything from the meter back to, and including, the main.

Gippsland Water is responsible for maintenance of the water service from the tapping on the water main up to and including the water meter. Gippsland Water will replace or repair the property service (plumbing between the water main and the meter), the isolation valve and the meter.

How to read your water meter

Your meter is read every four months, unless you notify us that you are moving in or out of a property. When this happens, we will read the meter to ensure you only pay for the water you use.

The dials on the water meter are black and red, and may be six to nine dials depending on the size and make of your meter.

The black dials show how many kilolitres (1000 litres) have passed through the meter. The red dials show how many litres passed through the meter. We only use the black dials when reading a meter for billing.

If we complete a meter read that is higher than usual at your property, we will notify you straight away either through SMS, email, or letter in the mail.

How to test for leaks

There is a simple test which can be performed to determine whether there is a leak at your house. Write down your meter’s reading, including both black and red numbers. Do not use any water within the property (don’t forget this includes toilet flushing) for a couple of hours (or overnight), then read the meter again. If there is a difference between the two readings, you may have a water leak that needs fixing. DO NOT turn off tap at your meter when performing a leak test.

What is an isolation valve?

In front of the meter you’ll find the isolation valve (sometimes called at stoptap or lever), which looks like a tap.

This valve turns your property’s water on and off. You should use this tap to turn off the water when you’re waiting for a plumber to repair a leak, or if you’re going on holidays.

About Us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Choose Tap

Choose Tap aims to promote the benefits of drinking tap water as part of a healthy lifestyle and as an alternative to bottled water.

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Contact Us

Gippsland Water Head Office, 55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500
Fax: (03) 5174 0103
Interpreter service: 131 450
TTY: 1800 555 677
Email: contactus@gippswater.com.au

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