Social media guidelines

Social media guidelines

We love hearing from you via our FacebookInstagram and LinkedIn pages and on Twitter.

Social media is a great place for you to share your experiences, opinions and thoughts on our services, and an excellent way to communicate with us.

By accessing our social media pages, you agree to comply with the terms and conditions of the social media platform you are using as well as our social media guidelines.

Comments on our pages do not necessarily reflect our organisation’s opinion or policy.

However, your comments may be removed or hidden if we believe:

1. Comments are offensive or attack an individual

Comments that contain swearing, racist, sexist or otherwise offensive remarks will not be tolerated.

2. Multiple comments about the same issue by the same user

We are happy for you to make your point and engage with us or anyone else in a polite, informed discussion, but we will endeavour to protect the conversation from being 'flooded' by any one voice. We want there to be room for everyone to comment.

3. Comments contain personal information

It’s never a good idea to share intimate information (for example phone numbers, private email addresses, family photos) on public sites, and if we think you’ve posted something others may abuse, we may take it down to protect you.

4. Comments promote businesses

It is not appropriate to post advertisements via our social media platforms.

5. Other reasons

  • Comments are unlawful or defamatory
  • Comments are misleading or false
  • Comments infringe the intellectual property rights of others
  • Comments promote illegal or unethical activities

While we support lively, open discussion, we reserve the right to block any users who don't comply with these rules, or who are otherwise deemed to be behaving inappropriately.

We check our social media pages between 9am and 5pm Monday to Friday.

We aim to answer any queries posted to our social media accounts within two business days. However, sometimes we may need to check with other members of our team to ensure you get the right answer and in these instances, it may take us longer to respond.

Please note these guidelines may be changed at any time.