We're strongly committed to protecting an individual's right to privacy.
Accordingly, we are committed to full compliance with our obligations under the Privacy and Data Protection Act 2014 (Vic) (‘Act’). In particular, we will comply with the Information Privacy Principles contained in the Act.
This Privacy Statement explains some of these principles and how they may apply to you.
For general information about how we seek to protect your personal information, please see the:
Anonymous access to our site
You can browse our website anonymously, without disclosing your personal information. By registering your membership for our website you may choose not to provide personal information and this will not affect your access to the majority of the web site. However, areas or services provided through this site that require registration may not be accessible.
Collection and use of personal data
Our Gippsland Water owned websites do not collect or record personal information, other than information you choose to provide through our online forms. Any information submitted will only be retained for such time as necessary to carry out the purposes for which the information is collected or as required by law.
E-mail addresses and any other contact details you provide will not be added to a mailing list without your consent.
Services from third-party websites
Due to the public (and potentially viral) nature of social media, you are warned not to share any personal information (such as email addresses, phone numbers and photos) that you do not wish to be publicly displayed. To protect everyone's privacy this warning applies to personal information about yourself, your friends and family as well as individual Gippsland Water staff members.
Your interactions may also be removed or hidden from our social media pages at our discretion if they are found to be in breach of this Privacy Statement or the Terms and Conditions of the respective pages.
Any questions, comments, messages, discussions, images/video or other interactions with us on social media may be captured for the purpose of record-keeping, and will be available to our staff members with a current role requiring them to have such access. Access to this information is removed from staff who are on extended leave or no longer employed by us.
Collection and use of site visit data
A cookie is a block of data that is shared between a web server and a user's browser. If you decide to use any services of our website that require you to create an account, our website may place a cookie on your computer. This cookie is only used to remember your login information on the login form. Although this cookie may identify you as a registered use of our website, your identity will not be used for any other purpose than for which it was provided.
The following non-personal information is automatically recorded by this site's web server for statistical and system administration purposes only:
- your IP address;
- the date and the time of your visit to the site;
- the pages you accessed and downloaded;
- your operating system;
- the type of browser you are using.
To the extent that this data could make you identifiable, we will not attempt to identify individuals from the records the server automatically generates unless that is necessary to investigate a breach of law or regulation.
Google Analytics and Google Tag Manager
In addition to web service logs, we use Google Analytics (which may also include the Advertising Features and Google Tag Manager), which are web analysis services provided by Google Inc. ('Google').
All the information we collect using Google Analytics and Google Tag Manager is for internal purposes only. We cannot identify individuals based on the data we collect and we won't publish any of it on our website.
Google Tag Manager lets us combine codes on different areas of the website and collect data in ways that we can't do with Google Analytics.
By using this website, you consent to Google processing data about you in the manner and for the purposes set out above.
- View Google Analytics Terms of Service
- View Google Tag Manager Terms of Service
To opt out and prevent your data from being collected by Google Analytics, you can download Google's opt out add-o n.
Credit card details you supply to us are not stored on our website or by us. They are transferred securely through a third party service (Westpac PayWay) to the bank. We only retain a transaction number, which cannot be linked to your credit card details, but is linked to your customer record as proof of payment.
We will not disclose your personal information to a third party without your consent, unless we are required or authorised to do so by law or other regulation. In the event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect the web server's records (e.g. in relation to hacking or abusive messages).
Security of your personal data
Although every effort is made with regard to security, this web site does not guarantee secure transmission of information over the Internet. You should be aware that there are risks in transmitting information across the Internet. If you are concerned about conveying sensitive material to us over the Internet, you might prefer to contact us by telephone or mail.
Office of the Victorian Information Commissioner
The OVIC website contains information about the Privacy and Data Protection Act 2014(Vic) and the standards for the way we and other government organisations must handle your personal information.