Caretaker period
The Victorian State election will be held on Saturday 28 November 2026, the Victorian Government has assumed a caretaker role from 6.00pm on Tuesday 3 November 2026. During the caretaker period, content will only be added to this website in accordance with the caretaker conventions.

Concessions and pensions

Concession card holders can claim up to:

  • up to 50% off costs up to $381.40 a year if you have both water and wastewater services; or
  • if you only have one service, the concession is up to $190.70 a year.

The eligible concessions are:

  • Pensioner Concession Card
  • DVA Gold Card (all types except ‘Dependant’)
  • Health Care Card (except payment types CD and FO)

Holding a Commonwealth Seniors Health Cards does not make you eligible for a concession.

To register your concession, please fill out the concession application form and email it to us.

We need to verify your concession with the Department of Families, Fairness and Housing. If you do not consent to this, please contact us.