Jump to topic What's your moving situation? Forms and documentation Frequently asked questions What's your moving situation? When you move home, you may wonder how your water bill switches to your new address. This depends on whether you're buying or renting. Renting Please contact us 48 hours before moving into and out of a rental property to ensure that your account has been arranged and your previous account finalised. Contact us Buying or selling property You don’t need to let us know if you are a purchasing a property provided you use a solicitor or conveyancer. Learn more Update my address You can update your details by filling out or online form or logging into your online customer account. Update now Forms and documentation If you do need to let us know anything, we've provided some helpful links. Tenancy change (Rental) Property transfer (Purchase) Frequently asked questions Do I need to do anything if my tenants are moving out? You can complete a change of tenancy form on behalf of your tenant, or they can do it themselves. This should be done 48 hours before the move to ensure water charges are allocated to the correct tenant. What information does my solicitor or conveyancer need to provide? Solicitors and conveyancers should refer to our property transfers information.