Report a fault, leak or burst

Caretaker period

The Victorian State election will be held on Saturday 28 November 2026, the Victorian Government has assumed a caretaker role from 6.00pm on Tuesday 3 November 2026. During the caretaker period, content will only be added to this website in accordance with the caretaker conventions.

We respond to water and wastewater faults 24 hours a day.

If you are experiencing problems with your service or suspect a leak, even if it's on public land, contact us so we can look into the issue.

To report a fault call our 24/7 faults and emergencies line on 1800 057 057 or use the online form below.