Customer outcomes survey

This survey is now closed.

Our community helps shape our plans for the future.

Our 2023-28 price submission sets out our services and the costs our customers pay for the next five years. Our customers provided great input into the submission, including confirming our six customer outcomes.

Now, we're doing a quick survey to check that those customer outcomes are still important to our community. We carry out these surveys regularly, to make sure we can respond to new issues or changes in our community’s priorities.

Tell us what you think! 


Want more opportunities to have your say? Join our Customer Sounding Board to receive invitations to provide input on future projects and initiatives. 

Prize draw terms and conditions

Terms and conditions for prize draw open to Gippsland Water customers completing the Customer Outcomes Survey from Friday 23 February – Monday 4 March 2024.


1.         Central Gippsland Region Water Corporation (Gippsland Water), ABN 75 8307 504 13, of 55 Hazelwood Road, Traralgon, 3844, administers the prize draw.  

2.         The prize draw is open to Gippsland Water customers providing feedback on customer priorities through the Customer Outcomes Survey, open from Friday 23 February until Monday 4 March 2024.  

3.         Customers who do not wish to participate in the prize draw can choose to opt out by not providing their contact details. 


4.         Entry is free.   

5.         Entry is only open to Gippsland Water customers.

6.         Directors and staff of Gippsland Water and their immediate families are not eligible to participate. 

Entry Requirements  

7.         Customers who participate in the Customer Outcomes Survey will have the chance to enter in the prize draw by providing their contact details, so that we can contact the winners. 

8.         The survey will open from .   

9.         Entries for the draw are limited to one per customer. 

10.       Entries that are deemed at the time of the draw not to have complied with the eligibility and entry requirements will be deemed invalid. 

11.       Gippsland Water reserves the right to amend the dates relating to this opportunity at any time.    


12.       There will be one prize of $200 to be credited to one Gippsland Water customer account. 

13.       The winning entry will be randomly selected using an automated generating tool.  

14.       The prize draw will be conducted at on Tuesday 5 March 2024 at Gippsland Water, 55 Hazelwood Road, Traralgon, 3844.  

15.       The winner will be notified within seven days of the draw.   

16.       Gippsland Water’s decision will be final and no correspondence will be entered into.  

17.       The prize cannot be redeemed for cash.  


18.       Participants’ contact details will not be used for any other purpose than the prize draw. 

19.       Gippsland Water manages information collected from participants in accordance with the Privacy and Data Protection Act 2014 and in accordance with the Privacy Policy, available at