Disconnecting a property

How to disconnect an existing service

Disconnection of water meters

Water meters can only be removed from the property by us. Removing a water meter without prior consent is an offence under the Water Act 1989.

Water service tappings must be capped or removed from the water main by us.

Applicants wanting to remove tappings above 50mm (including private fire services) will be required to enter into a Minor Works Agreement with us.

When application is made, we'll determine whether a quote will be required for the extra work required which could include the tapping being under a roadway or concrete, located at a rural property, works require traffic management or require council permits.

Disconnection of sanitary drain

A PIC consent number is required for the nominated plumber to undertake below ground drainage works. A plan of the capped sanitary drain is required to be submitted upon completion of works by the plumber.

Wastewater availability connected charges will remain active on the customer’s account until we receive the ‘As Constructed Field Note’ plan detailing the capping of the sewer service. Upon receipt of this plan we will apply wastewater availability non-connected charges.

Termination of wastewater connection point

Sewer connection points can only be terminated by a pipelayer that has been accredited by us.

A field note and photo evidence of the terminated sewer point is required to be submitted upon completion of the works by the accredited pipelayer.

Wastewater availability connected charges will remain active on the customer’s account until we receive the field note and photo detailing the termination of the sewer point. Upon receipt of this plan, we will update the wastewater availability non-connected charges.

Disconnection of service request form

Reason for disconnection
You must provide a plumber if undertaking sewer disconnection
Water: Please tick if disconnection of water is requested (Optional)
For appropriate sized services, our contractor will expose the ferrule on the water main and cap the existing service for a minimum fee as shown below. Additional costs might apply including non-destructive excavation or traffic management. We will contact you first regarding pricing.

PLEASE NOTE: the water meter will be collected by our contractor at time of capping and final water usage registered; meters MUST NOT be removed. 
Sewer: Please tick if disconnection of sewer is requested (Optional)
A consent number is required for your nominated plumber to undertake below ground drainage works. A plan of the capped sewer is required to be submitted upon completion by plumber.

PLEASE NOTE: Wastewater availability connected charges will remain applicable on the account until we receive the "As Constructed Field Note" plan detailing the capping of the sewer service. Upon receipt of this plan, from your plumber, we will reduce wastewater availability charges to non-connected.
No water; alteration
With water selected above
Payment method
We will aim to have this application processed within 5 business days. Works are not approved until payment is made in full.
A member of our Property Connections team will contact you to complete payment over the phone.
An invoice will be emailed to you for payment including BSB, account and reference number. Please allow up to 5 business days for EFT payments to be processed.