Policies and charters | Gippsland Water

Caretaker period

The Victorian State election will be held on Saturday 28 November 2026, the Victorian Government has assumed a caretaker role from 6.00pm on Tuesday 3 November 2026. During the caretaker period, content will only be added to this website in accordance with the caretaker conventions.

Charters

Customer Charter

The Customer Charter covers all customers and explains your rights and obligations as customers. It also explains our rights and obligations.

Trade Waste Customer Charter

The Trade Waste Customer Charter explains the added rights and obligations of our trade waste customers as well as our rights and obligations.

Policies

Family Violence Policy

Outlines how we assist people experiencing or at risk of family violence.

Customer Support Policy

Outlines how we help customers experiencing financial difficulty or vulnerability.

Gifts, Benefits and Hospitality Policy

Outlines how we respond to offers of gifts, benefits and hospitality.

Public Interest Disclosure

Outlines how we respond to complaints of improper conduct.

Privacy Policy

Outlines how we protect your right to privacy.

Social media guidelines

Outlines how we manage our social media pages.

Environmental Policy

Our environmental commitment.

Statement of Obligations

Our obligations as one of Victoria's water corporations.

Procurement Complaints Policy

Outlines how to log a complaint and our procedures for handling complaints.

Digital Metering Data Policy

Outlines how digital metering data is collected, used, and managed.

Drinking Water Quality Policy

Outlines how we ensure that customers are provided with safe, reliable and high quality drinking water.