Higher bill than expected

Some tips if you feel your bill is higher than expected

If your bill is higher than expected, there could be a few reasons why. Here are some suggestions to help you work out the cause of a high bill.

1. Check your water meter readings

If we couldn't access your water meter we may have estimated your reading based on how much water you've used in the past. This might be more or less than you actually used.

If we can’t access your meter, we’ll leave a card in your letterbox asking you to read your water meter and tell us the results. An adjusted bill will be issued upon request. You can also do this if your meter has been read but you think we got it wrong.

2. Have you been using more water than usual?

It could be anything from watering plants during a spell of hot weather, to having more people than usual in your home and using the toilets, sinks and showers more often.

Here are some simple ways to use less water, which may also help you save on your bill.

3. Do a quick check for leaks

Fixing just one leaky tap could save bucket loads. As much as 20,000 litres a year in fact.

Here are some handy tips on how to check for leaks.