Direct Debit

A: Yes, Gippsland Water will continue to provide you with a bill on a four monthly basis.

With Gippsland Water you have several Direct Debit options:

• Pay the whole bill amount when it's due
• Pay weekly instalments based on your last 12 months billing history or
• Pay fortnightly instalments based on your last 12 months billing history or
• Pay four-weekly instalments based on your last 12 months billing history or
• Pay monthly instalments based on your last 12 months billing history

Please note: Gippsland Water will round up your instalment figure to the next multiple of $5.00.To calculate your billing history, take your last three bills and add them together then simply divide that figure by three.

The average Gippsland Water residential customer who owns their own home receives a bill of $425.33 every four months.

To calculate your instalments for a fortnightly Direct Debit plan, the following example would apply (figures are examples only):

• Add your last three bills together: $425.33 + $425.33 + $425.33 = $1275.99
• Now divide that figure by 26 (fortnights per year): $1275.99 / 26 = $49.07
• Your fortnightly payment would therefore be $50.00 as Gippsland Water will round up to the next multiple of $5.00
• Gippsland Water's minimum Direct Debit payment is $10.00
• Please note: If your account currently has funds owing, this needs to be included in your total calculation. For example using the figures above, if $250 is outstanding on your account, the above fortnightly calculation would be $1275.99 + $250 / 26 = $58.69 (rounded up to $60.00)

Yes, you can defer a Direct Debit payment by giving Gippsland Water at least three full business days' notice. If the payment is deferred, the amount will be deducted in addition to the next instalment unless other arrangements are made at the time the payment is deferred.

Gippsland Water accepts Direct Debits from bank accounts and all credit cards (excluding American Express and Dinners Club) however only bank account Direct Debits can be signed up directly online. For credit card Direct Debits, please download and complete the Direct Debit registration form.

Direct Debit is significantly cheaper than other commonly used payment channels.