We’re updating our Trade Waste Customer Charter and we’d love to hear what you think.
The Trade Waste Customer Charter sets out the service standards you can expect from us if your business discharges waste of a non-domestic quality. The Charter explains the level of service you can expect from us when it comes to commercial trade waste services. It applies to all business who have a trade waste agreement with us. The Charter outlines your rights and responsibilities as a customer – and ours too.
Your feedback will help us make sure the Charter is clear, fair, and meets your needs.
We’re improving the layout and order of information in the Trade Waste Customer Charter to remove duplication and make it easier to read and understand.
We’re also proposing a change to remove a dated reference to eight criteria for categorising major customers. We now use a different approach to classify major customers that gives more flexibility for us and customers.
Download a copy of the new Trade Waste Customer Charter with the change tracked.
Tell us what you think of these changes by completing our short feedback form.
We’ve already worked closely with customers to determine the Guaranteed Service Levels and service standards in our Trade Waste Customer Charter. They’ll remain unchanged.
Feedback closes 5pm on Sunday 20 July 2025.