Change of tenancy

Let us know if you or your client is changing tenancy

Tenancy notification details

Complete the form below if you are:

A residential tenant moving into or vacating a property with a separately metered service. A separately metered service refers to one that is not shared between other tenants and that you receive a separate account for from the water business.


An owner or agent and you wish to register or vacate a residential tenant with a separately metered service.

Please note: If you are a Real Estate Agent making tenancy changes on behalf of the tenant, please use the Real Estate Agent tenancy change form.

We will automatically register our customers for electronic billing upon the creation of their account. Customers can switch to receiving paper bills by post at any time. Refer to our eBilling terms and conditions for more information. We will not disclose personal information to any external parties without consent, unless required or authorised by law. Refer to our Privacy Policy which sets out how and why we collect, use and disclose your personal information.

Change of tenancy form

  • 1. Current Property details
  • 2. Forwarding address
  • 3. Owner details
  • 4. Your details
  • 5. Identification
  • 6. Additional tenant details
  • 7. Extra comments
  • 8. Complete
Are you moving in or out?
Please include flat/unit number, street number, street name, town and postcode.