Flexible payment plans

We can tailor a flexible payment plan to meet your needs.

Our flexible payment plan will allow you to pay your bills in smaller regular instalments. You can choose whether you want to pay your account weekly, fortnightly or monthly.

You can request a change at any time to meet your circumstances.

To set up a payment plan:

  1. Calculate your instalment using the calculator below
  2. Complete the flexible payment plan form

You can also email us or call us on 1800 050 500.

Calculate your instalments

Flexible payment plan calculator

Based on your last three water bills

The 'bill total' will be your current bill minus any concession entitlements. If you don't have three bills handy, enter the same bill total in each field.


You will pay

Don't think you'll be able to make these payments?

Reach out to our Customer Care team who can work with you to tailor a plan that suits your needs. See financial support

Set up your flexible payment plan

Now that you've calculated your instalment amount, you're ready to set up your flexible payment plan.

There are three ways you can pay your flexible payment plan:

If the calculated instalment amount ends up being too high, we'll automatically reduce it on our end before the first payment is taken out.

If it's not high enough, we'll contact you before making any changes.