Your feedback matters. Our Annual Customer Satisfaction Survey is now open, and we’d love to hear from you.
We’ve emailed a random selection of our customers to take part in the survey, but you can share your thoughts on our water and sewerage services too!
The results will help us understand what we’re doing well, and where we can improve. It’s one of the most important ways we learn from our customers and improve our services.
Customers who participate in the survey have the chance to win one of ten $100 bill credits*.
Open from Wednesday 1 October to Friday 17 October 2025.
*We collect personal information for the purposes of the competition. Your details are not linked to your survey responses.
Terms and Conditions
Terms and conditions for prize draw open to Gippsland Water customers completing the Annual Customer Satisfaction Survey.
Background
1. Central Gippsland Region Water Corporation (Gippsland Water), ABN 75 8307 504 13, of 55 Hazelwood Road, Traralgon, 3844, administers the prize draw.
2. The prize draw is open to Gippsland Water customers providing feedback through the Annual Customer Satisfaction Survey, open between Wednesday 01 October to Friday 17 October 2025.
3. Customers who do not wish to participate in the prize draw can choose to opt out by not providing their contact details.
Eligibility
4. Entry is free.
5. Entry is only open to Gippsland Water customers.
6. Directors and staff of Gippsland Water and their immediate families are not eligible to participate.
Entry Requirements
7. Customers who participate in the Annual Customer Satisfaction Survey will have the chance to enter in the prize draw by providing their contact details, so that we can contact the winners.
8. The survey will open from Wednesday 01 October to Friday 17 October 2025.
9. Entries for the draw are limited to one per customer.
10. Entries that are deemed at the time of the draw not to have complied with the eligibility and entry requirements will be deemed invalid.
11. Gippsland Water reserves the right to amend the dates relating to this opportunity at any time.
Prizes
12. There will be ten prizes of $100 bill credits to be credited to ten Gippsland Water customer accounts.
13. The winning entries will be randomly selected using an automated generating tool.
14. The prize draw will be conducted on Thursday 23 October at Gippsland Water, 55 Hazelwood Road, Traralgon, 3844.
15. The winners will be notified within seven days of the draw.
16. Gippsland Water’s decision will be final and no correspondence will be entered into.
17. Prizes cannot be redeemed for cash.
Privacy
18. Participants’ contact details will not be used for any other purpose than the prize draw.
19. Gippsland Water manages information collected from participants in accordance with the Privacy and Data Protection Act 2014 and in accordance with the Privacy Policy, available at www.gippswater.com.au/legal/privacy-policy