Electronic Billing (eBills)

Upon registration the ‘Customer Name’ must be entered as it appears exactly on your bill and in the same order if multiple customers are listed, otherwise the registration will not verify.

Refer to a copy of your bill and ensure your name is detailed exactly the same on your web registration. If your name does not appear correctly on your bill, please call us on 1800 050 500

The Username is created by yourself at the time of registration, and needs to be one that you will remember. It also serves as your identifier and cannot be changed.

If you have misplaced or forgotten your Username please email your account number and property address to contactus@gippswater.com.au in order to retrieve this information.

Your password is set by yourself upon activation of your electronic account. Passwords can be changed if required, simply go to ‘My Profile’, ‘Manage Password & Email’ and follow the prompts.

Your password can be reset by using the ‘Forgot Password’ function at eBills Password Recovery

If you elect to no longer receive electronic bills, Gippsland Water can change your bill delivery method back to ‘post mail’ and deactivate your account.

Please email contactus@gippswater.com.au to request your bill delivery method changed back to post mail, ensure you provide your account number and property address.

If you have multiple properties with Gippsland Water in the identical name and identical postal address, these properties will also be issued to you in the same electronic format.

You can update your email address on the eBills website, simply log into eBills and go to ‘My Profile’, ‘Manage Password & Email’ and follow the prompts.