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Electronic Billing (eBills)

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Tired of filling the fridge door with bills? Why not receive your bills electronically with Gippsland Water's eBill system?

It's safe, secure and will help you keep on top of your bills.

Click here to signup today Existing users login here

Frequently Asked Questions

Upon registration the ‘Customer Name’ must be entered as it appears exactly on your bill and in the same order if multiple customers are listed, otherwise the registration will not verify.

Refer to a copy of your bill and ensure your name is detailed exactly the same on your web registration. If your name does not appear correctly on your bill, please call us on 1800 050 500

The Username is created by yourself at the time of registration, and needs to be one that you will remember. It also serves as your identifier and cannot be changed.

If you have misplaced or forgotten your Username please email your account number and property address to in order to retrieve this information.

Your password is set by yourself upon activation of your electronic account. Passwords can be changed if required, simply go to ‘My Profile’, ‘Manage Password & Email’ and follow the prompts.

Your password can be reset by using the ‘Forgot Password’ function at eBills Password Recovery

If you elect to no longer receive electronic bills, Gippsland Water can change your bill delivery method back to ‘post mail’ and deactivate your account.

Please email to request your bill delivery method changed back to post mail, ensure you provide your account number and property address.

If you have multiple properties with Gippsland Water in the identical name and identical postal address, these properties will also be issued to you in the same electronic format.

You can update your email address on the eBills website, simply log into eBills and go to ‘My Profile’, ‘Manage Password & Email’ and follow the prompts.

About us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Free drinking water initiative

Did you know that you can access free tap water at refill locations across the Latrobe Valley?

Find out more

Contact us

55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

Fax: (03) 5174 0103

Interpreter service: 1313 450

TTY: 1800 555 677